We have a highly functional inbound system that is set up to provide our customers a Toll Free access to call us. Via this system our customers can call us anytime 24×7, 365 days a year and talk to our qualified tech support engineers for the resolution of their software related PC & related peripheral issues.
We have a special calling card installed on our registered customers PC wherein they can get connected to our tech support representatives instantly without waiting in the call queue.
We have a highly functional outbound system that is set up for callback to our customers. Following are some of the cases where our efficient outbound call system comes into use:
a).Line getting disconnected during inbound conversation, we call back the customer b).Customer requests a call back c).Our team calls the customer to provide certain information or resolution in case the customer is not able to reach us d).Calls made by customer support team as a regular task to confirm if the customer has any software issues with PC. e).And various other scenarios as per requirement.
We provide you with strategic solutions for sales and marketing issues, by utilizing high-end creative solutions combined with sound marketing solutions, as a foundation for all decisions. We apply these methodologies to the thought, investigative, creative and implementation phases of the entire problem solving process. CRM designed by us evolves customer-centric philosophy.
It’s a strategy used to learn more about customer’s needs and behaviors, in order to develop stronger relationships with them.a).Customer Targeting b).Lead tracking c).Campaign Monitoring d).Accurate design measurements e).Customer behavior monitoring f).Implementation of customer centric strategies g).Social media activity h).Workflow management and lots more…
Today we are witnessing dramatic and sometimes revolutionary changes in nearly every aspect of the traditional outbound call center, starting from its mission to its position in the enterprise. No longer a single-function (telephony-only operation), the outbound call center, like its inbound counterpart, is being transformed at an unprecedented rate into a multifunctional and customer service contact center. Thus, Dialer serves as a vital ingredient in laying the foundation of the modern outbound contact center, making it an ultimate technology of choice for telemarketing, telesales and fundraising campaigns etc. To guarantee the efficiency and the performance of your campaigns, we have integrated all the SMS, email, as well as a script and rules generator into our predictive dialer. The predictive dialer integrates a call recorder, a scripting tool, a native CTI and an IVR. Predictive dialer detects answering machines and leaves automatic messages on voice mails.
When an auto dialer connects the caller to a live agent, the system is called a predictive dialer. We have an effective and fully functional Predictive Dialer system in place. To guarantee the efficiency and the performance of your campaigns, we have integrated all the SMS, email, as well as a script and rules generator into our predictive dialer. Our predictive dialer integrates a call recorder, a scripting tool, a native CTI and an IVR. It efficiently detects answering machines and leaves automatic messages on voice mails.
We have a fully functional online chat system installed, wherein the users/customers can get connected to us and discuss their PC software issues through the mode of chatting.
We have trained and qualified tech support professionals who are available 24×7, 365 days a year to provide expert tech support to our customers via online chat mode.
A good technical support is the backbone of any IT organization without which effective customer satisfaction achievement becomes difficult.
Our technical support team consists of qualified engineers that are available round the clock, 365 days a year for providing expert solutions to all PC related software problems of our customers. Our technical support engineers carry good industry experience and ample knowledge which makes the quality of the service delivered by them immaculate.
you can count on us for speedy reverts and rapid turnaround time for all your queries.